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Shipping policy
Shipping Policy
At Riaa Gutierrez Press-on Nails, every set is crafted with intention, precision, and care. Please review our shipping policy before placing your order.
Processing Time
All sets are custom-made. Please allow 3–7 business days for processing before your order is shipped.
During launches, holidays, or other high-demand periods, processing may take longer. If we are unable to ship your order within the timeframe originally provided, we will contact you with an update and provide any options required by applicable law.
Processing time is separate from shipping/transit time.
Shipping Options & Delivery
We offer the following shipping options:
- Standard Shipping: $8 — estimated 2–5 business days in transit
- Express Shipping: $15 — estimated 1–3 business days in transit
Shipping estimates begin after your order has completed processing and has been handed to the carrier.
Express shipping speeds up the shipping portion of your order and does not shorten the 3–7 business-day processing time unless otherwise stated.
Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.
Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping information. Once an order has shipped, we may not be able to change the delivery address.
Tracking
Once your order ships, you will receive a shipping confirmation with tracking information. Please allow time for the carrier’s tracking system to update after your package has been accepted.
Shipping Delays
Once your package has been transferred to the shipping carrier, delivery may be affected by circumstances outside of our control.
If your order experiences an unusual delay, please contact us and we will help you review the available tracking information and determine the appropriate next steps.
Lost or Missing Packages
If your tracking information shows that your package has not been delivered and you believe it may be lost in transit, please contact us so we can assist with investigating the shipment with the carrier.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, your local delivery office, or the shipping carrier. You may also contact us for assistance.
Replacement or refund decisions for missing packages will be handled based on the circumstances of the order and any rights available under applicable law.
Final Sale & Order Issues
Because our press-on nail sets are made to order, all non-defective sales are final.
However, if you receive an incorrect, damaged, or defective item, please contact us promptly so we can review the issue and provide an appropriate resolution.
Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.
Contact Us
For shipping or order questions, please contact us at riaagutierrez947@gmail.com.
Please allow 24–48 hours for a response.
By placing an order with Riaa Gutierrez Press-on Nails, you acknowledge that you have reviewed this Shipping Policy.